Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit, such as your preferences or whether you have previously agreed to a particular notice.

Cookies serve a range of purposes. Some are essential for the website to function. Others collect data that helps us understand how visitors use the site. Still others remember your settings so you do not have to re-enter them each time you visit.

Cookies are not programs and cannot be used to run software or deliver viruses to your device. They are entirely passive data files.

How We Use Cookies

We use cookies for three distinct purposes on this website: to ensure the site functions correctly, to understand how visitors navigate and use the site, and to remember preferences you have set during your visit.

We do not use cookies for advertising targeting, behavioural profiling, or cross-site tracking. We do not sell or share cookie data with third parties for their own marketing purposes.

The specific cookies we use are described in the sections below, categorised by their purpose.

Strictly Necessary Cookies

These cookies are required for the website to operate and cannot be switched off in our systems. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the website may not function as intended if you do so.

Analytics Cookies

Analytics cookies allow us to count visits and understand how visitors move around the website. All information collected is aggregated and anonymous. We use this data to improve the website's content and structure. These cookies are only placed if you have given your consent.

If you decline analytics cookies, we will not be able to include your visit in our usage statistics, but your experience of the website will not be affected.

Preference Cookies

Preference cookies enable the website to remember choices you make, such as your display settings or region, and to provide enhanced, personalised features as a result. These cookies are only placed if you have consented.

At present, we use a limited number of preference cookies. This section will be updated if additional preference-based functionality is introduced to the website.

Managing Your Consent

When you first visit this website, a consent panel appears on the right side of your screen. This panel allows you to accept or decline each category of cookie separately, with the exception of strictly necessary cookies which cannot be declined.

You can change your cookie preferences at any time by clicking the cookie settings link in the website footer or by clearing your browser cookies and revisiting the site, which will trigger the consent panel to reappear.

You can also manage cookies directly through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. Refer to your browser's help documentation for instructions specific to your browser version.

Please note that refusing or deleting cookies may affect the functionality of some parts of this website.

Third-Party Cookies

Some cookies on this website are set by third-party services. Where we embed content from external providers, such as mapping services, those providers may also set cookies on your device. We do not control the cookies set by third parties and recommend reviewing the privacy and cookie policies of any third-party services you interact with through this website.

The Google Maps embed on our contact page may set cookies associated with Google's services. These are subject to Google's own privacy policy, which can be found at policies.google.com.

Legal Framework

Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR), as amended, and the UK General Data Protection Regulation (UK GDPR). PECR requires us to obtain informed consent before placing non-essential cookies on your device. UK GDPR sets out the standards for how that consent must be obtained and recorded.

Our consent management approach is designed to meet the requirements of both frameworks. Consent is obtained before non-essential cookies are placed, is freely given and specific to each category, and can be withdrawn as easily as it is given.

The Information Commissioner's Office (ICO) is the supervisory authority for cookie compliance in the United Kingdom. Further guidance on cookies and the law is available at ico.org.uk.

Policy Updates

We review this Cookie Policy periodically and update it when our use of cookies changes or when legal requirements change. The date at the top of this page reflects the most recent revision.

Where we introduce new categories of cookies or materially change how existing cookies are used, we will update this policy and, where appropriate, seek fresh consent from visitors.

Contact

If you have questions about our use of cookies or about this policy, please contact us:

By email: [email protected]
By post: Limanutal, 13-15 Islington Row Middleway, Birmingham B15 1LA
By telephone: +44 121 643 1312

For complaints about our use of cookies, you may also contact the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.